Returns, Refunds & Complaints at Flowers Wimbledon
Our Fresh Flowers Guarantee in Wimbledon
At Flowers Wimbledon, our commitment to delivering beautiful, fresh flowers to every household and business in Wimbledon is at the heart of what we do. We know the importance of reliable quality for your special moments and corporate needs. That's why we proudly offer a Fresh Flowers Guarantee on all our arrangements delivered locally. Each bouquet is hand-crafted and checked before dispatch, ensuring only the highest standards reach your door.
Damaged-on-Arrival Policy
We recognise that on rare occasions, flowers may arrive damaged due to unforeseen circumstances during delivery. If your order arrives in less-than-perfect condition, please contact us on the same day of delivery with clear photos of the bouquet and its packaging. This allows us to swiftly assess your case and minimise disappointment. We take great care in packaging, but your satisfaction remains paramount.
Freshness Window
We guarantee that our flowers will remain fresh for at least 5 days from delivery when cared for according to our recommended instructions. Please refer to the included care guidelines to help extend the beauty and longevity of your arrangement. Should you observe unusual wilting or loss of freshness within this period, let us know with photos and a brief description so that we can promptly address the issue.
Refund & Replacement Options
If your flowers arrive damaged or fail to meet our Fresh Flowers Guarantee within the freshness window, we're committed to making things right. Depending on your preference and the situation, we offer the following options:
- Full or Partial Refund – If the majority or all of the bouquet is affected, a full refund may be issued. In cases where only a part of the arrangement is compromised, a partial refund may be offered.
- Free Replacement Bouquet – We can promptly organise a replacement arrangement, subject to availability, to be delivered at the earliest convenient time.
All refund requests are processed promptly, and replacements are prioritised for the soonest delivery slot in the Wimbledon area. Please retain your original packaging where possible, as it may help expedite your claim.
Complaints Process
Your feedback helps us maintain the high standards expected from a trusted local Wimbledon florist. Should you have any concerns or complaints about our service or your floral arrangement, please get in touch with us as soon as possible. Outline the details of your experience and any supporting evidence, such as order information and photos. Our management team will review your complaint comprehensively and respond within 2 working days with a proposed resolution.
We appreciate both compliments and constructive suggestions, as they help us continue providing an outstanding service to our Wimbledon neighbours, both residents and businesses alike.
Why Choose Flowers Wimbledon?
Flowers Wimbledon is proud to be a local, independent florist serving the Wimbledon community with dedication and passion. Our reputation rests on your satisfaction and our commitment to delivering only the best fresh flowers—every time. Trust us for prompt, personal support should any issue arise with your order.
Thank you for choosing us for your floral needs in Wimbledon. Your happiness is our reward, and we look forward to exceeding your expectations with every order.
