Welcome to Flowers Wimbledon, your trusted local provider of online flower delivery in Wimbledon and the surrounding areas. We encourage you to read these Terms & Conditions thoroughly before using our website or placing your order. By purchasing from Flowers Wimbledon, you agree to comply with and be bound by the conditions set out below. These terms apply to all customers placing orders for flower delivery in Wimbledon and neighbouring areas.
Placing an order with Flowers Wimbledon is easy and convenient. To order, browse our selection of bouquets and arrangements, add your chosen flowers to the shopping cart, and proceed to our secure checkout. During checkout, you will be asked to provide the recipient’s details, your preferred delivery date (where applicable), and any special instructions. Please ensure all information is correct and complete before submitting your order, as we cannot be held responsible for errors made during the order process.
Once your order has been submitted, you will receive an automatic confirmation acknowledging receipt of your order. This confirmation does not constitute acceptance of your order — acceptance occurs only when payment is processed and we issue a dispatch notification via email or through your online account. We reserve the right to refuse or cancel orders at our discretion, especially in cases of suspected fraud, stock unavailability, or pricing errors. Should your order be cancelled by us, any payment taken will be refunded in full.
Flowers Wimbledon delivers to addresses in Wimbledon and selected surrounding areas. We strive to deliver your flowers on your chosen date, though we cannot guarantee specific delivery times. Same-day delivery may be available for orders placed before our advertised cut-off time; next-day and future-dated orders are also accepted subject to availability and area coverage.
It is your responsibility to ensure someone is available at the delivery address to receive the item. If no one is available, we may leave the flowers in a safe place, with a neighbour, or following instructions provided at checkout. Where it is not possible to deliver, redelivery may incur additional charges. Flowers Wimbledon is not liable for failed deliveries if provided with incomplete or inaccurate information, or if the recipient is unavailable at the specified address and time.
Deliveries outside our standard area may be subject to additional charges or delivery restrictions. If you are unsure whether we deliver to your preferred location, please contact us before placing your order.
All flower arrangements shown on our site are subject to availability. Due to seasonal variations and market conditions, certain flowers, foliage, or packaging may occasionally be unavailable. In such cases, we reserve the right to substitute with items of equal or greater value and similar style, ensuring the overall appearance and quality of the bouquet is maintained. Substitutions will be made at our sole discretion and without notice, but we always strive to exceed your expectations.
Products displayed are for illustrative purposes only; the size, colour, and packaging may vary. Vases and accessories are not included unless specifically stated in the product description.
Payment must be made in full at the time of ordering. We accept major credit and debit cards through our secure online payment platform. All prices listed are in GBP (£), inclusive of VAT when applicable. Payment details are encrypted and processed using industry-standard security protocols; we do not store or retain your card information.
In the event that your payment is unsuccessful or declined by your card issuer or bank, your order will not be processed. Orders will not be dispatched until the full payment has been received and confirmed.
From time to time, Flowers Wimbledon may offer special promotions or discount codes. Each code is subject to individual terms, cannot be exchanged for cash, and must be entered at the time of ordering. Only one promotional offer can be used per order, unless otherwise stated. Codes may be withdrawn or amended at any time without notice.
Should you wish to make changes to your order, please contact us as soon as possible after placing your order. While we will try to accommodate requests, changes to orders (including delivery details or bouquet choices) cannot be guaranteed once the order has progressed to preparation or dispatch.
You may cancel your order for a full refund if notice is given before order preparation has commenced. Due to the perishable nature of flowers, cancellations made after preparation or dispatch may not be eligible for a refund. Once flowers are out for delivery or have been delivered, refund requests cannot be accepted except in accordance with statutory consumer rights.
For non-perishable items or where your statutory rights apply, you may be entitled to a refund, exchange, or replacement. This does not affect your legal rights if goods are faulty or not as described.
If you are not satisfied with the flowers received, or if they arrive damaged or defective, please notify us within 24 hours of delivery. We may require photographic evidence to process your claim. Replacement, exchange, or refunds will be offered at our discretion and in accordance with the Consumer Rights Act 2015. Returns are not accepted for perishable goods unless they are faulty or damaged on arrival.
Refunds, where approved, will be processed back to the original payment method within 7-10 working days.
Flowers Wimbledon takes reasonable care to ensure that services are provided as described. However, we cannot be held liable for any indirect or consequential losses arising from the use or inability to use our website, from late or failed delivery, or from any products supplied, save where required under UK law. Our total liability is limited to the value of the order placed.
We take great care in sourcing fresh flowers and preparing orders to the highest standard. Once delivered, responsibility for proper care of the flowers passes to the recipient. We cannot be held responsible for the condition of flowers after delivery, where storage or handling has not met recommended guidelines.
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation, or for breach of terms implied by the Consumer Rights Act 2015.
All content, designs, images, and text on the Flowers Wimbledon website are the intellectual property of Flowers Wimbledon or our licensors. Use of this material for personal or commercial purposes without written consent is prohibited.
We respect your privacy and are committed to protecting your personal information. Any data collected during the order process is handled in accordance with our privacy policy and the Data Protection Act 2018 and UK GDPR. Data is used solely to process your order, communicate with you, and improve our services.
Flowers Wimbledon shall not be liable for any failure to perform, or delay in performance of, any of our obligations if such failure is due to events beyond our reasonable control, including but not limited to adverse weather, supplier failure, strikes, natural disasters, or government actions.
These Terms & Conditions and any disputes arising out of or in connection with your use of the Flowers Wimbledon website, or any orders placed for online flower delivery, are governed by and construed in accordance with the laws of England and Wales. You agree that any disputes will be resolved solely in the courts of England and Wales.
Flowers Wimbledon reserves the right to update or amend these Terms & Conditions from time to time. Any changes will be posted on this page, and it is your responsibility to review them each time you use our services. Continued use of the website and our services implies agreement to the amended terms.
These Terms & Conditions apply to all direct online orders for flower delivery placed with Flowers Wimbledon by customers across Wimbledon and the immediate surrounding areas.
For any queries, concerns, or complaints regarding your order or these Terms & Conditions, please contact our customer service team using the contact details provided on our website. We aim to respond promptly to all enquiries and resolve any issues to your satisfaction.
Thank you for choosing Flowers Wimbledon for your online flower delivery needs in Wimbledon and nearby areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 52 Wimbledon Hill Rd, Wimbledon, London, SW19 7PA.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Wimbledon, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Wimbledon.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
